Our Covid Promise
-at a glance-
At Bearslake, we have always upheld the highest standards of hygiene and cleanliness, as you would expect from the only local establishment in our area with the highest possible Food Hygiene rating of 5. We know this has never been more important than it is right now! We want to reassure you that we are taking every precaution to ensure your safety and well being during your visit or stay with us.
COVID UPDATE: FRIDAY 27th NOVEMBER 2020
By now you will have seen a hundred variations of the same theme about how hospitality business will be applying the new government guidelines. But please take the time to read our little statement because keeping you, our customers and our staff safe is our priority at this time.
At Bearslake we will be complying with all the new guidance/laws and along with our already strict practices we will have a couple of new additions.
We will only be able to accept room and restaurant booking from guests who are in Tiers 1 or 2 and all guests must abide by the rules of there and our Tier at all times. Guests who book rooms or tables with us who are at the time of booking already in Tier 3 may not be entitled to a return of payment or deposit. The liability here is on you to be up to date with your local and region restrictions. please always refer to gov.uk website for the most up to date information. Guests who have seen Tiers change between time of booking and redemption, may, at the Managements discretion, be entitled to move their booking but may not be entitled to a refund of any monies paid.
We will now be closing our doors at 10.30pm each day to allow us to comply with the new restrictions. As our last evening bookings are at 8pm we still will be able to deliver our normal friendly service in a laid back atmosphere but will kindly be reminding all remaining tables at 10pm to be prompt in our 10.30pm closing time.
All guests will be required to wear face coverings at all times throughout the pub except for when sitting at their own socially distanced table (Even to the toilet!)
Whilst we remain in Tier 2 we will only be able to book tables and rooms to include guests only from your own household. Please bare in mind that you may be asked to show ID should we be in doubt and that failure to comply with these government rules could result in your booking being cancelled and your deposit being lost. However you can bring as many four pawed companions with you as you like.
Whilst we remain in Tier 2 we will only be able to serve alcohol as part of a substantial meal. This will require you to still be consuming or expecting food to arrive to allow us to continue to sell alcohol to you or your table.(sorry)
Since we reopened we have asked all customers to provide us with track and trace details. This is now a legal requirement and not just our safe practice. So no details, no service.
And please remember that although our pub may be big at the moment, for your safety and ours, our team is small. We will be working strictly to a maximum SAFE capacity within the pub and this may mean at times we will be unable to cater for all. To be sure that we will be able to cater for your requirements please book a table via our website or call us on 01837 861 334 should you not find any suitable availability.
Thank you for taking the time to read our continued commitment to safe practices during the COVID pandemic.
Julian, Lisa, Poppy and all the Bearslake team
All staff will undergo extensive safety training prior to returning to work.
We will ask staff before each shift and guests upon arrival to sign to confirm that they have no symptoms. Anyone presenting symptoms will be asked to return home and self isolate.
We would prefer to minimise the use of PPE where possible, preferring instead regular hand washing and the use of sanitising gels. PPE will be available as required, and may be used by our back of house teams.
Dining & Food
Our dining tables and outdoor seating will be placed 2m apart and in order to manage customer numbers inside pre-booking will be essential.
Upon arrival you will be shown to your table with appropriate social distancing.
Indoor table bookings can be taken for one household only and alcohol can only be supplied with a substantial meal and not as a stand alone offering.
Front of House
Inside our pub we will be operating priority, one way, policy and will ask that all customers comply with our social distance policies set out by the government. This is for your safety as well as that of our staff.
With smaller teams service may take longer than usual so please be patient
We will also need to take contact details of all patrons of our pub inline with government advice to aid future track and trace so please do not be offended if we ask.
Pre-arrival | Check-in
Ahead of all guests arriving at our pub you will be sent a
pre-check-in form to ensure we have all the necessary information surrounding your stay.
This means that on arrival you will simply be asked to Sanitise your hands and collect your key, keeping check in as contactless as possible.
Please click here to complete
Each room will be thoroughly deep cleaned and sanitised before each stay.
In order to respect your safety, daily housekeeping services will not be offered during your stay but should additional amenities be required they will be available for contactless collection upon request.
Linens, towels and robes will be washed on a high heat with added sanitation.
All bedrooms have windows which can be opened for ventilation.
During this time we will be running a cashless operation; only credit and debit cards will be accepted at this time with everyone being encouraged to use contactless card facilities if available.
Check-out will also be contactless as your room bill will be emailed to your email address the evening prior to your departure. A link in the email will enable you to settle your bill using your credit or debit card. Then you will simply have to return your key to the drop point and confirm you have settled your bill before departure.
For a more detailed guide to our Covid Compliance and Policies pleas follow this link.