Our Covid Promise
-at a glance-
At Bearslake, we have always upheld the highest standards of hygiene and cleanliness, as you would expect from the only local establishment in our area with the highest possible Food Hygiene rating of 5. We know this has never been more important than it is right now, and we want to reassure you that we are taking every precaution to ensure your safety and well being during your visit or stay with us.
We will re-open our doors to customers and guests from Saturday 4th July 2020, following the latest government guidance and regulations.
Over recent weeks, we’ve reviewed every aspect of our operations. Our aim is to ensure we continue to provide you with the luxurious, relaxing break and fantastic food that you expect from us, whilst also providing the reassurance you need regarding safety, social distancing and cleanliness.
Please note that this does mean that not all of our services and facilities will be operating or available as usual so please do check with us if you have any specific questions or requirements.
All staff will undergo extensive safety training prior to returning to work.
We will ask staff before each shift and guests upon arrival to sign to confirm that they have no symptoms. Anyone presenting symptoms will be asked to return home and self isolate.
We would prefer to minimise the use of PPE where possible, preferring instead regular hand washing and the use of sanitising gels. PPE will be available as required, and may be used by our back of house teams.
Dining & Food
Our dining tables and outdoor seating will be placed 2m apart and in order to manage customer numbers inside pre-booking will be essential.
Upon arrival you will be shown to your table with appropriate social distancing.
Indoor table bookings can be taken for up to 2 households (including support bubbles), and outdoor table bookings for up to 6 people from any number of households.
Front of House
Inside our pub we will be operating a one way policy and will ask that all customers comply with our social distance policies set out by the government. This is for your safety as well as that of our staff.
With smaller teams service may take longer than usual so please be patient
We will also need to take contact details of all patrons of our pub inline with government advice to aid future track and trace so pleas do not be offended if we ask.
Pre-arrival | Check-in
Ahead of all guests arriving at our pub you will be sent a
pre-check-in form to ensure we have all the necessary information surrounding your stay.
This means that on arrival you will simply be asked to Sanitise your hands and collect your key, keeping check in as contactless as possible.
Please click here to complete
Each room will be thoroughly deep cleaned and sanitised before each stay.
In order to respect your safety, daily housekeeping services will not be offered during your stay but should additional amenities be required they will be available for contactless collection upon request.
Linens, towels and robes will be washed on a high heat with added sanitation.
All bedrooms have windows which can be opened for ventilation.
During this time we will be running a cashless operation; only credit and debit cards will be accepted at this time with everyone being encouraged to use contactless card facilities if available.
Check-out will also be contactless as your room bill will be emailed to your email address the evening prior to your departure. A link in the email will enable you to settle your bill using your credit or debit card. Then you will simply have to return your key to the drop point and confirm you have settled your bill before departure.
For a more detailed guide to our Covid Compliance and Policies pleas follow this link.